Refund policy

30-day returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition that you received it, with any original tags and in its original packaging. You will need the receipt or proof of purchase.

How to return your item

1. Contact grhomera@gmail.com to request return authorization.
2. If your return is approved, GRHomera will provide a prepaid return shipping label, the return address and packing instructions. GRHomera pays the return shipping cost for approved returns.
3. Pack the item securely, attach the prepaid label and drop off the package at a drop-off location of the carrier shown on the label. Keep your drop-off receipt and tracking number.

The return address is provided with your approved return instructions. Please do not send items back before requesting and receiving return authorization. Returns sent without authorization will not be accepted.

Damaged, defective or incorrect items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or incorrect so we can evaluate the issue and make it right.

Exceptions

Items explicitly marked as final sale and gift cards cannot be returned. Contact us if you have questions about a specific item.

Exchanges

To exchange an item, request a return first. Once the return is accepted, make a separate purchase for the replacement item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, we will issue the refund to your original payment method within 10 business days. Your bank or card issuer may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact grhomera@gmail.com.