Contact GRHomera

Customer support

For help choosing a playmat, order questions or approved returns, email grhomera@gmail.com or use the form below. Please include your order number if your question concerns an order.

Our business

GRHomera is operated by GRH Global Commerce Limited (正普環球商貿有限公司), a company incorporated in Hong Kong. We sell to customers in the United States through grhomera.com.

Our business office is not a return drop-off location. Please contact us for return approval and follow the return address and carrier instructions provided with your prepaid return label.

US fulfillment

Our playmat inventory is held in United States warehouses in the Fulfilled by TikTok (FBT) network. Online store orders are sent for fulfillment through our ERP / multi-channel fulfillment workflow. GRHomera remains your seller and customer support contact.

Read our shipping policy and 30-day return policy for full details.