Playmat Support

Thank you for making GRHomera part of your home. Find playmat guidance, order help and return information below.

Need a hand?

For product or order questions, contact our team. Please include your order number and the email used at checkout.

Contact GRHomera

You can also email grhomera@gmail.com.

Using your playmat

Our foam playmat is compressed for shipping. After unpacking, allow 3-5 days for it to fully expand.

Your playmat has a coral fleece surface, memory foam cushioning and non-slip backing, and is about 1.3 in (3.3 cm) thick in total.

  • Use your playmat for awake, supervised floor play, not as an infant sleep surface or extra padding in a crib, bassinet or play yard.
  • Follow the unpacking and care instructions supplied with your item.
  • Do not assume the mat is waterproof or machine washable. If your instructions are missing, ask our team before trying a cleaning or heat-treatment method.

Read the care checklist

Order help

Check your order confirmation for purchase details and your shipping confirmation for tracking information when available.

If your item arrives damaged, defective or incorrect, contact us promptly with your order number and a description of the issue. Photos can help us understand what happened.

For delivery information, read our shipping policy. For questions about an order placed through another marketplace, include that platform's name and order number.

Returns

You have 30 days after receiving your item to request an eligible return. Items must be unused, in their original condition and packaging, with any original tags and proof of purchase.

Contact us for authorization before sending anything back. For approved returns, GRHomera provides a prepaid return label, return address and packing instructions, and pays the return shipping cost.

Do not send your return to our business address or an FBT warehouse without return instructions from our team.

Read the full return and refund policy